14/02/2024
• Malcolm Scrymgeour
If you don’t stand for something, you’ll fall for anything. MALCOLM SCRYMGEOUR asks an important question – what is your purpose?
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03/03/2022
• Karyn Greenstreet
Information overload was a problem a decade ago. Today’s it’s far worse; information never ends. KARYN GREENSTREET shares ideas on how to manage the ongoing issue.
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02/06/2020
• David Brown
In the most difficult trading conditions, valuing your employees is critically important. DAVID BROWN explains how to lead your staff to inspire their loyalty and increase productivity.
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12/11/2018
• Amyk Hutchens
Our drive to want more of everything, from social media to material goods, can distract us from our drive for meaning. AMYK HUTCHENS explains why sometimes more is less and less is more.
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08/05/2018
• Rich Kizer and Georganne Bender
Retailers can obtain useful information when asking customers for suggestions. RICH KIZER & GEORGANNE BENDER call it their big question: “What one thing could we do to improve our customer care?”
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22/11/2017
• David Brown
Driving a team to reach a shared goal requires owners to know what they want and what they need to do to get there. DAVID BROWN explains why a daily morning staff meeting is one of the best resources to bring to a business.
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21/08/2016
• Brian Jeffrey
Businesses are reliant upon sales staff to bring in enough revenue to cover not only their own expenses but also all expenses. BRIAN JEFFREY reports salespeople who don’t do this are not worth their salt.
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21/01/2015
• Leonard Zell
Staff usually come crashing down after the highs of Christmas and New Year sales but Leonard Zell says managers who set an environment based on enthusiasm can ensure stores remain productive and profitable.
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01/12/2014
• Carla Caruso • Journalist
Product choice is abundant in today’s retail environment but does too much choice inhibit or facilitate purchasing decisions? Carla Caruso investigates.
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16/07/2014
• Barbara Crowhurst
It is possible for jewellers to employ amazing retail staff, so resist the temptation to employ unmotivated “casuals”. Barbara Crowhurst lists five simple acts that will drive up employee engagement and sales.
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01/05/2014
• David Brown
When making purchasing decisions, there are costs and then there are hidden costs. According to David Brown, it’s the latter that needs to be considered before committing hard-earned cash.
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30/09/2013
What role does social media play in the hiring process? Karen Sutherland reports that employers now have a “shop window” to view prospects. But can it be taken too far?
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18/07/2013
• David Brown
Retailers who ignore their fast-selling items risk failing to reorder in time, and failing to reorder spells doom for any business. David Brown delivers a timely reminder.
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02/05/2013
• Tony & Leanne Argyle
Why is maximising every sale in your jewellery store more important than merely increasing sales? You don’t know? Well, read on, Tony and Leanne Argyle will tell you.
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21/02/2013
• Emily Mobbs • Former Editor
Social media is becoming a powerful business tool and, as Emily Mobbs discovers, generating sales leads from it may be easier than you think.
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